Your employees have amazing ideas and legitimate concerns -- are you in tune with them, or tuning them out? As a leader, you need to have a strong voice. But you also need to carve out time to listen to, and ask good questions of, your team. To find out what’s on their minds:
- Get rid of distractions (so you can focus on the speaker’s message)
- Pay attention to nonverbal cues (sometimes, actions speak louder than words)
- Control your reactions (wait until everything is on the table before responding; resist the urge to contradict)
- Validate and verify (ask clarifying questions to ensure understanding)
Summarized from:
https://tinyurl.com/nzmfrtg
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